Support

Frequently asked questions

Buying & devices

Which devices are supported?

iPhone with iOS 16 or later, iPad with iPadOS 16 or later, and Android phones and tablets on Android 7 or later. Get it on the App Store or Google Play.

Is there a subscription?

No — BetaSuite is a one-off purchase on the App Store or Google Play. Pay once, yours for life.

Do I need an account?

BetaSuite itself doesn't require an account, but you'll need a valid App Store (Apple ID) or Google Play account to purchase and download the app.

Privacy & data

What is Confidential Mode?

Confidential Mode blocks cloud sync and cloud AI, keeping processing local-only where possible.

How do I delete my data?

Open BetaSuite and go to Settings → Data → Wipe all app data.

Who can see my data?

Only you, unless you choose to share. Everything is encrypted on your device and BetaSuite runs no server of its own, so your recordings and feedback never leave your phone until you pick a destination. Confidential Mode locks down every cloud route for NDA work.

Features & reports

Can I run a test checklist or protocol?

Yes. Build a reusable Pass / Fail / N-A protocol, have BetaSuite Assist draft one from a short description, or read one straight from a manufacturer's PDF or photo. Run it step by step during a session — every step's verdict is included in the report. You can share a whole protocol set with other testers as a copy-paste code or a file; it works with no server and no account.

Does BetaSuite work offline?

Yes. Your projects, recordings, sessions, and feedback live entirely on your device, so capturing, annotating, and building reports all work with no connection. You only need the internet for optional extras — cloud AI, weather on the overlay, saving to a cloud folder, or posting a feature request.

What format are the reports?

Polished PDF or Word (DOCX). Each report has a cover, an at-a-glance summary, per-session breakdowns, your photos sorted into sections, and an optional AI-written summary — then you email or share it straight from the app.

Can I use my own AI provider?

Yes. On a supported iPhone or iPad, Apple Intelligence runs fully on-device. Otherwise BetaSuite Assist handles AI in the cloud — or bring your own API key for Claude, ChatGPT, Gemini, or DeepSeek. Every AI feature asks for consent before any data leaves your device, and you can turn AI off entirely.

What languages does BetaSuite support?

28 languages, and it follows your device language automatically — so testers around the world each see the app in their own. You can also override the language any time in Settings.