Support

Frequently asked questions

What BetaSuite is

What app can I use to document a hardware beta test?

BetaSuite: Tester's Toolkit is built for exactly that. On iPhone, iPad or Android it burns a second-accurate date and time into every photo and video, with optional GPS, weather, season and time zone. You group captures into test sessions, mark moments on a timeline, run pass/fail test protocols and export a PDF or Word report for the manufacturer. Your test data stays on your device unless you share it or turn on an optional cloud feature.

Is BetaSuite a TestFlight or app-beta tool?

No. BetaSuite doesn't distribute app builds, recruit testers or connect to TestFlight or Google Play testing tracks. It's for the person testing a physical product, such as a robot mower, robot vacuum, e-bike or drone, and the companion app that ships with it: it helps you capture what happened and report it to the manufacturer.

How is it different from a timestamp camera app?

BetaSuite is a timestamp camera app too: it burns the date and time into every photo and video, and the stamp can't be switched off. If that's all you need, use Basic mode: photos, video, screen and camera recorded in one video, and Instant Capture of the last 15–30 seconds, with no projects, sessions or reports. When you're testing a product, Advanced mode adds markers on a session timeline, pass/fail test protocols and a finished PDF or Word report. Either way it's one purchase: no subscription, no ads, no trial that runs out and no cap on recording time.

Buying & devices

Which devices are supported?

iPhone with iOS 16 or later, iPad with iPadOS 16 or later, and Android phones and tablets on Android 7 or later. Get it on the App Store or Google Play.

Is there a subscription?

No — BetaSuite is a one-off purchase on the App Store or Google Play. Pay once, yours for life.

How much does it cost?

BetaSuite is a one-time purchase on the App Store and Google Play. Each store shows the price for your country, and it can differ between the two stores. There are no subscriptions, in-app purchases or ads.

Do I need an account?

BetaSuite itself doesn't require an account, but you'll need a valid App Store (Apple ID) or Google Play account to purchase and download the app.

What if it isn't right for me?

Look before you buy — browse the app screenshots and open the sample report on this site; they show what a session and a finished report look like. If you buy it and it genuinely isn't a fit, see the next question about refunds — and we'd rather hear about it directly through the contact form first, since most problems turn out to be a quick fix.

Can I get a refund?

BetaSuite is sold through the App Store or Google Play, so refunds are handled by Apple or Google, not by us — we can't process or guarantee one ourselves. On iPhone or iPad, request a refund from Apple at reportaproblem.apple.com; Apple reviews and decides each request. On Android, open Google Play → Account → Order history and request a refund there — this usually only works within a short window of buying; after that, Google Play's own support handles refund requests. Either way, try the contact form below first — most issues are fixable.

Privacy & data

What is Confidential Mode?

Confidential Mode blocks cloud AI and cloud uploads, and warns you before you share or export anything. On a supported iPhone or iPad, Apple Intelligence still runs fully on-device; on Android, Confidential Mode means no AI. Captures still save to your camera roll by default, so if your photos back up to the cloud, turn Camera Roll off in Settings → Save Destinations before you turn Confidential Mode on.

How do I delete my data?

Open BetaSuite and go to Settings → Data → Wipe all app data.

Who can see my data?

Only you, unless you choose to share. BetaSuite has no server that stores your testing data, and your project database is encrypted on the device with a key held in the iOS Keychain or Android Keystore. Captures are saved in the app's storage and, by default, to your camera roll, so turn that off in Settings if your photo library syncs to the cloud. Confidential Mode blocks cloud AI and cloud uploads for NDA work, and warns you before you share or export anything. The one exception is a company name the app doesn't recognise, which is posted to BetaSuite's public feedback board as a brand suggestion: automatically up to version 1.3.5 (skipped while Confidential Mode was on for everything or for the project you were working in), and from the next update only when you tap to suggest it, never in Confidential Mode.

Features & reports

Can I run a test checklist or protocol?

Yes. Build a reusable protocol — each step can be Pass/Fail, a rating, an NPS score, or multiple choice — have BetaSuite Assist draft one from a short description, or read one straight from a manufacturer's PDF or photo. Run it step by step during a session — every step's verdict is included in the report. You can share a whole protocol set with other testers as a copy-paste code or a file; it works with no server and no account.

Does BetaSuite work offline?

Yes. Your projects, recordings, sessions, and feedback live entirely on your device, so capturing, annotating, and building reports all work with no connection. You only need the internet for optional extras — cloud AI, weather on the overlay, saving to a cloud folder, or posting a feature request.

What format are the reports?

Polished PDF or Word (DOCX). Each report has a cover, an at-a-glance summary, per-session breakdowns, your photos in the sections you choose, and an optional AI-written summary — then you email or share it straight from the app.

Can I use my own AI provider?

Yes. BetaSuite Assist (cloud) is the default. On a supported iPhone or iPad, switch to Apple Intelligence in Settings to run AI fully on-device instead — or bring your own API key for Claude, ChatGPT, Gemini, or DeepSeek. Every AI feature asks for consent before any data leaves your device, and you can turn AI off entirely.

What languages does BetaSuite support?

28 languages, and it follows your device language automatically — so testers around the world each see the app in their own. You can also override the language any time in Settings.

Recording & evidence

Can I record the screen and the camera at the same time?

Yes. BetaSuite records your device screen and the camera together and composites them into a single picture-in-picture video file, so the camera view is part of the exported video rather than just an on-screen preview. The camera defaults to the rear ultra-wide lens so it points at the hardware you are testing, not at you, and you can flip to the front lens at any time.

Do photos and videos carry a visible date and time?

Yes, and it is mandatory. A second-accurate date and time is burned into the pixels of every photo and video — not written to metadata, which can be edited afterwards. GPS coordinates, place name, live weather, season, device info, a custom watermark and a logo are optional extras you can switch on.

How do I capture a fault I did not see coming?

Instant Capture keeps a rolling buffer while it runs, so you tap once after something happens and it saves the last 15–30 seconds. It is built for intermittent faults you cannot predict or film in advance.

Can I mark the exact moment something went wrong?

Yes. A one-tap marker records the moment with a second-accurate timestamp, plus an optional voice note with transcription and a snapshot of device, battery and network state at that instant. Markers sit on the session timeline and are reproduced in the report — they are recorded against the session rather than burned into the video track.

Can I import footage I already shot?

Yes. Import photos and videos from your camera roll or files, and BetaSuite bakes the overlay in using the capture date and time stored in the file, not the moment you imported it, and you can correct it before saving. Where the file carries location data, the weather for that date and place is filled in too.